Policies and FAQ's
SHIPPING
Once an order has been shipped, you will receive a tracking number with shipping confirmation. If you do not receive a tracking number within 48 hrs, please check your spam folder before contacting us.
PICK UP
Select items are available for local pick up between from my studio in St. Petersburg Florida.
Pick up times should be arranged by appointment after making your purchase. Please refer to your confirmation email for more info.
RETURNS
All returns must be made within 14 days of receiving your order. We do not cover the cost of return shipping. Contact us with order number and the items you are returning.
Allow 7-10 business days for processing returns. Once it comes in, we will grant a refund in full excluding original and return shipping costs.
EXCHANGES
All exchanges must be made within 14 days of receiving your order. Please contact us with your order number, the items you're returning, and the item you'd like in exchange.
Items that have been used are ineligible for return or exchange. If it is worn or damaged we can either have it shipped back to you for a $10 fee, or you may forfeit the refund/exchange.
SALE ITEMS
Please note that all items on sale are final purchases. We cannot offer discounts retroactively, and discounts cannot be combined.
LOST OR STOLEN PACKAGES
In many cases, packages marked as delivered but not received are a tracking error and the shipment will arrive within the week. Packages may be stolen or delivered incorrectly. We can ensure your purchase during transit until it is marked as delivered. From there, we suggest contacting the shipping carrier for support. Orders marked as delivered may not be refunded or replaced.
If your package is lost in transit, please contact us and we will help to find the package or take other steps on a case-by-case basis.
If an item is returned to us because of an incomplete/incorrect address and it needs to be reshipped, we charge a fee. We can otherwise process a refund minus shipping costs. Please ship your item to a safe and reliable location.
DAMAGED MERCHANDISE
In the event of a damaged or defective item, please contact us with your order number and an attached image of the damage. Replacements, store credit, or refunds may be issued on a case-by-case basis.